How Can We Help?

How do I restore my purchases?

If you've purchased the Ad-Free Subscription but still see ads, follow these steps to restore your purchase:

1. Open the NeuroNudge app on your device
2. Navigate to Settings (usually found in the main menu)
3. Tap "Restore Purchases" and wait for the confirmation message
4. If the issue persists, ensure you're signed in with the same Apple ID used for the original purchase

Note: Purchases are linked to your Apple ID and should automatically restore when you reinstall the app on the same account.

How do I cancel my subscription?

To cancel your NeuroNudge subscription, you'll need to manage it through your Apple ID settings:

1. Open Settings on your iPhone or iPad
2. Tap your name at the top
3. Tap "Subscriptions"
4. Find NeuroNudge and tap it
5. Tap "Cancel Subscription"

Why am I still seeing ads after purchasing?

This usually happens when the purchase hasn't been properly restored. Try the restore purchases steps above. If the problem continues, restart the app completely and check your internet connection.

How does progress tracking work?

NeuroNudge automatically saves your game progress, scores, and statistics. Your data is stored locally on your device and syncs with your Apple ID when available.

How do the daily challenges work?

Each day, NeuroNudge presents you with a new brain-teasing challenge. Complete it to earn extra points and maintain your streak. Daily challenges reset at midnight in your local time zone.

What do the different game categories train?

Memory Games: Improve working memory and recall abilities

Reaction Time: Enhance processing speed and quick decision making

Pattern Recognition: Strengthen visual processing and logical thinking

Math Skills: Boost numerical reasoning and mental calculation speed

How often should I play to see improvement?

We recommend playing for 10-15 minutes daily for optimal cognitive benefits. Consistency is more important than duration - regular short sessions are more effective than occasional long sessions.

Can I sync my progress across devices?

Currently, progress is saved locally on each device. We're working on cloud sync functionality for future updates. Make sure to complete the restore purchases process on each device where you've made purchases.

The app crashes or freezes frequently

Try these troubleshooting steps:

1. Force close the app and restart it
2. Restart your device
3. Check for app updates in the App Store
4. Ensure you have enough storage space available
5. Try reinstalling the app (don't forget to restore purchases)

Games are running slowly or lagging

Performance issues can usually be resolved by:

1. Closing other apps running in the background
2. Reducing visual effects in the app settings if available
3. Updating to the latest iOS version
4. Restarting your device

Audio or sound issues

If you're experiencing audio problems:

1. Check your device's volume settings
2. Verify that the app's sound settings are enabled
3. Test with headphones to isolate speaker issues
4. Check if Do Not Disturb mode is affecting app sounds